Terms & conditions

1. Agreement to these terms

By accessing or using Greenlit(“the Service”), you agree to these Terms & Conditions (“Terms”). If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation. If you do not agree, do not use the Service.

These Terms apply together with our Privacy policy, which describes how we process personal information.

2. Who we are

The Service is operated by Tell It All Communications (Pty) Ltd(“we”, “us”, or “our”), based in South Africa. Greenlit is provided to marketing agencies and their clients to collaborate on social content before anything is published.

Contact: legal@tellitall.co.za

3. Description of the Service

Greenlit provides:

• Multi-tenant workspaces for organisations, campaigns, and posts
• Role-based access for administrators, agency members, and client reviewers
• A structured approval workflow (draft, submit, review, approve, decline, revise, schedule, publish)
• Two posting models: self-post (you publish from your own session) and fully managed (we publish after your approval via OAuth)
• Integrations with LinkedIn, Facebook, Instagram, TikTok where configured
• Optional media uploads, engagement metrics for published posts, and transactional email notifications

We may update, suspend, or discontinue features with reasonable notice where practicable. We do not guarantee uninterrupted availability.

4. Eligibility and accounts

• You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.
• You must provide accurate registration information and keep your credentials confidential.
• You are responsible for all activity under your account.
• Client accounts are typically created through an agency invitation. Self-service sign-up may be limited to authorised use cases.
• Authentication is provided through Supabase Auth. You agree to comply with applicable authentication and security requirements.

5. Workspaces, roles, and agency–client relationships

Each workspace belongs to an organisation. Organisation administrators control membership, roles, and integration settings. Agencies create and manage content on behalf of clients assigned to campaigns and posts.

If you are a client user, your agency determines which content is prepared for your review. Your approval or decline within the Service is binding for the managed publishing workflow: content you approve may be scheduled and published according to the posting model you have chosen.

We are not a party to contractual arrangements between agencies and their clients, except as provider of the Service to the workspace account holder.

6. Posting models

Self-post model

Under the self-post model, approved content is prepared inside the Service and you publish it yourself from your own social platform session. We do not receive your platform password and do not post on your behalf.

Fully managed model

Under the fully managed model, you connect a social account through the platform's official OAuth flow. After you approve a post, we may publish it on your behalf at the scheduled time using the scopes you granted.

You may disconnect an integration or revoke authorisation at any time through the Service or through the relevant platform's authorised-apps settings. Revocation stops future managed publishing but does not delete content already published.

Nothing is published through the managed model without an explicit approval action recorded in the workflow.

7. Third-party platforms

Connections to LinkedIn, Facebook, Instagram, TikTokare subject to each platform's terms, developer policies, and API availability. We are not responsible for changes, outages, or enforcement actions taken by third-party platforms.

You grant us permission to use stored OAuth tokens solely to perform actions you have approved—such as publishing content and retrieving basic profile or engagement information needed to operate the Service.

Workspace administrators who supply their own OAuth application credentials are responsible for compliance with the relevant platform's developer terms and for securing those credentials within the Service.

8. Your content

You retain ownership of content you or your organisation submit to the Service (“User Content”), including post text, images, videos, and feedback.

You grant us a non-exclusive, worldwide licence to host, process, display, transmit, and publish User Content solely as necessary to provide the Service—including sharing drafts with authorised workspace members, sending review notifications, storing media, and publishing to platforms you approve.

You represent that you have all rights necessary to submit User Content and that publishing it will not infringe third-party rights or violate applicable law or platform policies.

9. Review links

The Service may generate time-limited links that allow review of a specific post without signing in. Anyone with the link may view the draft until expiry. Do not share review links beyond intended recipients. Agencies are responsible for how they distribute review links.

10. Acceptable use

You agree not to:

• Use the Service for unlawful, deceptive, harassing, or discriminatory purposes
• Upload malware or attempt to compromise the Service or other users' accounts
• Circumvent access controls, scrape the Service, or reverse engineer it except where permitted by law
• Publish content that violates intellectual property, privacy, or platform rules
• Impersonate another person or misrepresent your affiliation
• Use the Service to send unsolicited marketing without proper consent

We may suspend or terminate access for violations, security risks, or legal requirements.

11. Our intellectual property

The Service, including its software, design, branding, and documentation (excluding User Content), is owned by us or our licensors. These Terms do not grant you any rights to our trademarks or proprietary materials except as needed to use the Service as intended.

12. Disclaimers

The Service is provided on an “as is” and “as available” basis to the fullest extent permitted by law. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee specific reach, engagement, or business outcomes from published content. Platform algorithms, moderation, and API limits are outside our control.

Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including under the Consumer Protection Act, 2008 (South Africa) where it applies to you as a consumer.

13. Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising from your use of the Service.

Our aggregate liability for claims relating to the Service is limited to the greater of (a) the fees you paid us for the Service in the twelve months before the claim, or (b) ZAR 5,000, except where a higher limit is required by law.

14. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your User Content, your use of the Service, your breach of these Terms, or your violation of third-party rights or platform policies—except to the extent caused by our gross negligence or wilful misconduct.

15. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, if required by law, or if we discontinue the Service with reasonable notice.

On termination, your right to access the Service ends. Provisions that by nature should survive (including ownership, disclaimers, liability limits, indemnity, and governing law) remain in effect.

16. Privacy and data protection

Our processing of personal information is described in the Privacy policy. By using the Service, you acknowledge that processing. Where you act as a controller for client data, you are responsible for providing any required notices and obtaining any required consents.

Privacy enquiries: legal@tellitall.co.za

17. Changes to these Terms

We may modify these Terms from time to time. Updated Terms will be posted on this page with a revised “Last updated” date. Material changes may also be communicated through the Service or by email where appropriate. Continued use after changes take effect constitutes acceptance where permitted by law.

18. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles.

Subject to mandatory consumer protections and non-excludable rights under POPIA, the GDPR, or other applicable law, you agree that the courts of the Republic of South Africa have exclusive jurisdiction to resolve disputes arising from or relating to these Terms or the Service.

If you are a consumer in the European Union or United Kingdom, you may also have the right to bring proceedings in your country of residence where mandatory law provides that right.

19. General

• Entire agreement: These Terms and the Privacy policy constitute the entire agreement regarding the Service, superseding prior understandings on the same subject.
• Severability: If any provision is unenforceable, the remainder stays in effect.
• No waiver: Failure to enforce a provision is not a waiver of future enforcement.
• Assignment: You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets.

20. Contact

Questions about these Terms may be sent to legal@tellitall.co.za.